Returns

Return

We want you to be completely satisfied with your purchase! If you need to return an item, we accept returns within 14 days of purchase for either a refund or exchange.

To be eligible for a return, the item must be unused, in its original condition and packaging, and accompanied by your receipt or proof of purchase.

To start a return, please contact us at info@happyhandssensoryplay.com.au. If your return is approved, we’ll send you a return shipping label and instructions on how to send the item back. Please note that items returned without prior approval will not be accepted.

Damages and Issues

Please inspect your order as soon as you receive it. If the item is damaged, defective, or incorrect, contact us within 72 hours so we can resolve the issue.

Shipping Costs for Returns

You will be responsible for the cost of shipping returned items and any exchange items.

Thank you for your understanding!